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Welcome to Humaira’s Official. These Terms and Conditions (“Terms”) govern your use of our website www.humairasofficial.com the “Site” and any purchases you make through it. By accessing our Site or purchasing from us, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.
1. General Information
Humaira’s Official is an online fashion store offering ethnic and contemporary apparel. By using this Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or guardian.
2. Ordering & Payments
All orders placed are subject to product availability and confirmation of the order price.
Prices listed are in PKR (Pakistani Rupees) unless otherwise stated.
We accept payments via Cash on Delivery, Bank Transfer.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
3. Shipping & Delivery
Orders are processed within 1-2 business days after order confirmation.
Delivery times may vary depending on location but usually take 3–7 business days within Pakistan.
Shipping charges (if any) are calculated at checkout and are the customer’s responsibility unless stated otherwise (e.g., free shipping promotions).
Humaira’s Official is not responsible for delays caused by courier services, customs, or unforeseen circumstances.
4. Returns & Exchanges
Customers may request a return or exchange within [3 days] of receiving their order.
Items must be unused, unwashed, and in their original packaging with tags intact.
Certain items (e.g., sale items, accessories, customized outfits) are non-refundable and non-exchangeable.
Customers are responsible for return shipping costs unless the item received was faulty or incorrect.
To initiate a return, please contact us at humairaspret123@gmail.com with your order details.
5. Product Information
We strive to display product colors and details as accurately as possible. However, variations may occur due to screen resolution or photography lighting.
All sizes are approximate and may vary slightly.
Humaira’s Official reserves the right to update product details, pricing, and availability without prior notice
6. Intellectual Property
All content on this Site, including logos, images, text, designs, and graphics, are the property of Humaira’s Official and are protected by copyright and trademark laws.
You may not copy, reproduce, or use our content without prior written consent.
7. Limitation of Liability
Humaira’s Official is not responsible for any indirect, incidental, or consequential damages resulting from your use of the Site or products purchased.
Our liability is limited to the maximum extent permitted by law and shall not exceed the total amount paid for the product(s) purchased.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Pakistan.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.
9. Contact Us
If you have any questions regarding these Terms, please contact us at:
📧 humairaspret123@gmail.com
📍 Samanabad Lahore 54000